Enterprise Support: Assistance for new Kaamfu users

1 min read

✨ Introduction #

Are you new to Kaamfu and need extra help setting up your workspace? With the Enterprise Support feature, you can get personalized assistance from a Kaamfu admin who can temporarily join your workspace, guide you through setup, and help resolve challenges. This ensures you make the most of the platform from day one.

.

🎯 Why This Feature Matters #

Enterprise Support provides peace of mind for organizations during onboarding or while resolving issues. It ensures:

[this is a list]
 

  • Personalized onboarding with expert guidance
  • Faster troubleshooting for workspace challenges
  • Temporary, flexible support without compromising data security

These benefits make onboarding smoother and help teams adopt Kaamfu effectively.

.

👤 Who Should Read This #

This article is useful for:

[this is a list]

  • Organization owners who can enable or disable Enterprise Support
  • Admins/managers setting up workspaces
  • New organizations onboarding into Kaamfu

.

📝 What This Guide Covers #

This guide explains:

[this is a list]

  • What Enterprise Support is and how it works
  • Key benefits of using Enterprise Support
  • Step-by-step instructions for enabling and disabling support (via Profile menu and Align menu)
  • Frequently asked questions

.

📄 Feature Overview #

Enterprise Support is a temporary access feature that allows a Kaamfu admin to:

[this is a list]
 

  • Join your workspace temporarily
  • Assist with setup, navigation, or troubleshooting
  • Help create Spaces, Boards, and Items
  • Guide members via conversations and walkthroughs

The admin is removed as soon as Enterprise Support is disabled, ensuring no long-term access.

.

💡 Key Benefits #

[this is a list]

  • Personalized assistance during onboarding
  • Quick issue resolution without delays
  • Temporary access only, maintaining privacy and security
  • Simple enable/disable control by the organization owner

Enterprise Support ensures your team feels supported without losing control of your workspace.

.

🛠️ How to Enable or Disable Enterprise Support #

There are two ways to enable or disable Enterprise Support:

Method 1: From the Profile Menu #

Step 1
Click on the Profile icon at the top right corner of the Kaamfu web application.

Step 2
Tick or untick the checkbox that says “Kaamfu Enterprise Support.”

Step 3
Click Okay in the pop-up window to confirm.

GIF

Method 2: From the Align Menu (Getting Started Page) #

Step 1
Click on the Align menu from the navigation bar.

Step 2
On the Getting Started page, click on Live Support from the top panel, or choose Enable Enterprise Support from the list.

Step 3
Enable or disable Enterprise Support as needed.

Once disabled (via either method), the Kaamfu admin is automatically removed from your workspace and cannot access it anymore.

.GIF

❓ Frequently Asked Questions (FAQs)

[this is a list]
 

  • Who can enable Enterprise Support? → Only organization owners.
  • How long will the Kaamfu admin stay? → Until the owner disables support.
  •  Can more than one Kaamfu admin assist at once? → No, only one admin is allowed.
  •  What if I no longer need Enterprise Support? → Simply disable it via Profile menu or Align menu.

These FAQs ensure owners understand scope and control.

.

🔗 Related Resources #

[this is a list]
 

  • Kaamfu Onboarding Guide
  • User Permissions and Access Controls
  • Managing Conversations in Kaamfu

.

Updated on October 8, 2025
Click on the unmute icon on the video
Drag