Enterprise Support: Assistance for new Kaamfu users

✨ Introduction #

Are you new to Kaamfu and need extra help setting up your workspace? With the Enterprise Support feature, you can get personalized assistance from a Kaamfu admin who can temporarily join your workspace, guide you through setup, and help resolve challenges. This ensures you make the most of the platform from day one.

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🎯 Why This Feature Matters #

Enterprise Support provides peace of mind for organizations during onboarding or while resolving issues. It ensures:

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• Personalized onboarding with expert guidance
• Faster troubleshooting for workspace challenges
• Temporary, flexible support without compromising data security

These benefits make onboarding smoother and help teams adopt Kaamfu effectively.

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👤 Who Should Read This #

This article is useful for:

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• Organization owners who can enable or disable Enterprise Support
• Admins/managers setting up workspaces
• New organizations onboarding into Kaamfu

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📝 What This Guide Covers #

This guide explains:

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• What Enterprise Support is and how it works
• Key benefits of using Enterprise Support
• Step-by-step instructions for enabling and disabling support (via Profile menu and Align menu)
• Frequently asked questions

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📄 Feature Overview #

Enterprise Support is a temporary access feature that allows a Kaamfu admin to:

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• Join your workspace temporarily
• Assist with setup, navigation, or troubleshooting
• Help create Spaces, Boards, and Items
• Guide members via conversations and walkthroughs

The admin is removed as soon as Enterprise Support is disabled, ensuring no long-term access.

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💡 Key Benefits #

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• Personalized assistance during onboarding
• Quick issue resolution without delays
• Temporary access only, maintaining privacy and security
• Simple enable/disable control by the organization owner

Enterprise Support ensures your team feels supported without losing control of your workspace.

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🛠️ How to Enable or Disable Enterprise Support #

There are two ways to enable or disable Enterprise Support:

Method 1: From the Profile Menu #

Step 1
Click on the Profile icon at the top right corner of the Kaamfu web application.

Step 2
Tick or untick the checkbox that says “Kaamfu Enterprise Support.”

Step 3
Click Okay in the pop-up window to confirm.

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Method 2: From the Align Menu (Getting Started Page) #

Step 1
Click on the Align menu from the navigation bar.

Step 2
On the Getting Started page, click on Live Support from the top panel, or choose Enable Enterprise Support from the list.

Step 3
Enable or disable Enterprise Support as needed.

Once disabled (via either method), the Kaamfu admin is automatically removed from your workspace and cannot access it anymore.

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❓ Frequently Asked Questions (FAQs)

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• Who can enable Enterprise Support? → Only organization owners.
• How long will the Kaamfu admin stay? → Until the owner disables support.
•  Can more than one Kaamfu admin assist at once? → No, only one admin is allowed.
•  What if I no longer need Enterprise Support? → Simply disable it via Profile menu or Align menu.

These FAQs ensure owners understand scope and control.

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🔗 Related Resources #

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• Kaamfu Onboarding Guide
• User Permissions and Access Controls
• Managing Conversations in Kaamfu

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